Frequently Asked Questions

Shopping Questions
How do I Order?
What Information Do We Need From You To Process My Order?
Why Do We Need This Information for my Order?
Does BCS use Popup Ads and Adware?
Do I have to pay Sales Tax?
Which Credit Cards do you Accept?
Can I pay by Money Order?
Can I pay by Check?
Pricing and Web Content
Information and Articles

Shipping Policy And Shipping Fees
Do you ship to Alaska, Hawaii, or Canada?
Can I ship to my P.O Box?
Do you ship to Military Bases?
Shipping Rates
How long will it take for my Order to Arrive?
Return and Refund Policy
Important Product Return Information
Military Orders: APO, FPO Addresses, Returns and Refunds

Order Tracking and Questions
How can I Track my Order?
How long will it take for my Order to Arrive?

Return and Refund Policy
Return and Refund Policy
Who do I Contact Regarding Defective Product?

Site Security Policy

How do I order?

 

Ordering from Below Cost Supplements is FAST and EASY. You can order online using our secure shopping cart for extremely fast and accurate service. Using our secure online store is the fastest and easiest way to order.

What Information Do We Need From You To Process My Order?

 

Name, Company (if necessary), Address, Phone Number, Email Address, Credit Card Number.

 

 

 

Why Do We Need This Information for my Order?

 

To process your order(s)

To reply to your questions, get in contact if there is a question regarding your order, and/or to send you a shipping confirmation when your shipment is sent

To email you specials and/or newsletters via email (we never send more than 3 a month). Every email contains an easy one step remove link. These emails have an opt-out feature at the bottom of the email broadcast page if you do not wish to receive our emails. It is a link that says “Unsubscribe” – simply click this link and we will automatically take you off the list to receive email updates. We will not voluntarily give, sell, rent, trade, exchange, swap, lend, or loan your personal information or specific account activity to anyone.

Popup Ads and Adware

Below Cost Supplements does not use or support pop-up ads, pop-under ads, spyware, hidden ad-supported downloads or similar intrusive advertising programs. We have consistently put our users' interests ahead of revenue opportunities that we believe it will negatively impact our customer’s experience online.

 

Sales Tax

There is no sales tax charged on any orders. You can order from any state and you will NEVER be charged tax on vitamins, supplements or any product. Think of it as another 4-10% savings!

 

Domestic Payment Methods (from within the USA):

 

Credit Cards:

 

Using a Credit Card is the fastest and most popular way to order online. Below Cost Supplements accepts VISA, MASTERCARD, AMERICAN EXPRESS, and DISCOVER cards. You can use credit cards to order from our 100% secure online store.

 

When Using a Credit Card Please Verify:

1) Your credit card is activated

2) Your credit card is valid and has NOT expired

3) Your credit card has enough credit available

4) Your shipping address matches your credit card billing address (This Is the address to which your credit card Is registered and where your credit card statements are mailed to)

 

All Credit Cards Are Checked Thoroughly to Verify Billing Address.

 

WARNING: WE CHECK EXTENSIVELY FOR STOLEN AND FRAUDULENTLY USED CREDIT CARDS, AND WILL TAKE NECCESARY ACTION AGAINST THOSE WHO ATTEMPT TO USE THEM

 

MasterCard Surcharge/Fee:

 

Effective October 1, 2005, MasterCard will be imposing a fee on:

(a)     Cross-border transactions on U.S. issued MasterCards and

(b) Cross-border transactions on MasterCard-branded credit cards that are issued outside the U.S. region, but are acquired within in the U.S. region.

 

Please be advised that there may be a small MasterCard surcharge/fee applied to any MasterCard based purchases. Because the merchant account for BelowCostSupplements.com is based in Canada, if you purchase a product(s) from BelowCostSupplements.com using a MasterCard that was issued in the USA, your credit card issuer MAY apply an optional issuer surcharge/fee. The fee affects all purchase and credit/return transactions. This surcharge/fee is applied directly by YOUR MasterCard Financial Institution, it is NOT applied by BelowCostSupplements.com, BCS Dynamics Inc. or InternetSecure.

 

This change has occurred because MasterCard changed their method of assessing fees to credit card issuers and acquirers for "cross-border" transactions. Previously, they included a markup only for any exchange rate calculations. An assessment fee is now applied regardless of whether any currency conversion is involved.

 

For more information on the MasterCard Surcharge please click HERE.

 

Money Orders:

 

All Money Orders must be in U.S. funds. Please make sure your name and order invoice number is printed on the money order. We will ship your order as soon as we receive the money order. We do not ship orders until we receive payment. To order by money order, please email us at orders@belowcostsupplements.com

 

Checks:

 

We will gladly accept your personal check, but please understand it may delay processing for up to 14 days. We do not ship orders until we receive payment and your check has cleared. Please make sure your name and order invoice number is printed on the check. The check must be in U.S. funds drawn on a U.S. bank. A $25 fee will be charged for ALL returned checks. To order by check, please email us at orders@belowcostsupplements.com

 

COD:

We do not accept COD payments

 

Web Content

Pricing Errors

Manufacturers continually change product specifications. While we try our best to keep product descriptions up to date, they do not necessarily reflect the latest information available from the manufacturer. We are not responsible for incorrect or outdated product descriptions and/or images. Below Cost Supplements is not responsible for pricing errors, and may not be able to honor orders for items where the pricing is incorrect.

 

Articles of Information

Articles are used by Below Cost Supplements to provide information to the consumer not diagnosis. Consumers should use their own judgement and when applicable consult a healthcare provider.

Shipping Policy And Shipping Fees:

 

We Accept Domestic Orders (orders from within the USA) USA Shipping and service is available only to the lower 48 States. We do not ship to Alaska, Hawaii or Canada - sorry for the inconvenience.

 

Below Cost Supplements offers exceptionally fast shipping. We can ship to 89% of the United States with next day arrival, and 92% of the United States in two business days**. With strategically located distribution centers throughout the United States, we strive to get your order to you in record time.

 

Click HERE to view our USA Shipping Zones and estimated delivery times.**

 

**Shipping times are approximate and not guaranteed. Statistics are based on shipping to 94% of the total population of the continental United States

 

PO Boxes: Sorry, but we do not ship to any PO Boxes.

 

Military Orders: APO, FPO Addresses:

Military Orders, APO, FPO addressed orders MUST be taken and completed via email. The reason for this is we must determine a shipping cost depending on the weight, size and location of your order. After this cost is determined we will then contact you and confirm that we can process your credit card for this additional amount. 

 

International Orders (orders originating outside the USA):

We do NOT ship international orders. No Exceptions.

 

 

Shipping Rates:

 

Shipping costs $5.99 for orders weighing 10lbs or less.  For orders over 10lbs. it costs an additional $0.50 per lb. The shopping cart displays all shipping costs along with product costs in an easy to read format.

 

 

Order Tracking and Questions:

 

With your personal tracking number you can track your package from the moment it leaves our warehouse right up until it arrives at your door!

 

Within 24 hours of your package being shipped to your doorstep, you will be notified with a tracking number via email. Here are tracking links below for your convenience:

 

Click HERE to track a UPS order.

 

Click HERE to track a USPS order.

 

Click HERE for shipping zones and delivery times across the United States.

 

If you have any questions regarding shipping or orders please email us at the addresses below.

 

***Please have your SALES ORDER NUMBER ready before emailing us about your order status***

 

When emailing us make sure to include the above info in the subject line of your email as well as detailed information about how we can help you. Thanks!

 

For Questions about Domestic Orders: orders@belowcostsupplements.com

 

How long will it take for my order to arrive?

 

We ship all products within 24 hours of receiving your order. After the order leaves our warehouse most orders take 1-5 business days to arrive on your doorstep, with 5 business days usually being the maximum delivery time. We do not ship on weekends and most orders placed on a Friday will leave the warehouse early Monday morning.

 

Here are a couple of delivery time examples:

 

UPS business days are Monday, Tuesday, Wednesday, Thursday & Friday

 

• 1 day package shipped on Monday should be delivered on Tuesday.

• 2 day package shipped on Monday should be delivered on Wednesday.

• 2 day package shipped on Tuesday should be delivered on Thursday.

• 3 day package shipped on Monday should be delivered on Thursday.

• 5 day package shipped on Wednesday should be delivered on Wednesday.

 

If your delivery day falls on a holiday your package should be delivered on the next UPS working day.

 

Return and Refund Policy

 

BelowCostSupplements.com does not issue refunds for the products sold via the online store, fax orders, email orders or by phone transactions. All refunds regarding defective products and guarantees must be taken up directly with the respective manufacturer, if and only if they offer such a policy. All products sold on this site are not guaranteed effective by the owners of this site. Product descriptions are merely a copy of information found on the manufacturer web's site, and hence, we are not directly responsible for the claims made about the products.

 

If products are in perfect condition and unopened, with all seals intact, you may acquire a Return Authorization # from us. Orders sent back without a Return Authorization Number marked clearly on the box will be refused and returned to you.

 

Important Return Information:

 

- No returns on opened merchandise.

- Absolutely no unauthorized returns.

- Orders sent back without return authorization number marked clearly on the box will be refused.

- 25% Restocking Fee Will Be Charged to All Returns.

- Absolutely no Returns after 30 Days.

- Shipping charges will NOT be refunded

- BCS Credit for All Returns, no refunds will be issued

 

Damages:

 

Below Cost Supplements is only responsible for damages caused by our packaging defects, NOT for UPS mishandling. We will NOT be responsible for damages due to elements out of our control, i.e. weather (melting bars, freezing drinks) etc. We will not be responsible for breakage of drinks in glass containers that are shipped via UPS.

 

Military Orders: APO, FPO Addresses, Returns and Refunds:

 

To ship to various military addresses it takes anywhere from one to eight weeks for delivery. The USPS has no tracking services on military orders. Any damages or claims must be reported to us within 24 hours of receipt of the package. If the package is damaged, take the damaged package to the military postal unit and file a report.

 

We take great pride in how well we package parcels but due to the length of travel and the number of people who handle a parcel for a Military order we cannot and will not be held responsible for any damages. No Exceptions.

 

BCS Company Policies:

 

Our first priority is providing you with high quality service. We do an excellent job in offering a huge variety of products, keep all products in stock, provide detailed product information, excellent prices, flat rate shipment with clearly displayed shipping costs prior to ordering, easy tracking of your shipments and overall top-notch service at all times. We feel that this level of service surpasses all of our competitors and provides you with the best overall value. We hope you agree, but we understand if you choose to do your business with the company with the lowest price on each individual item.

 

Please feel free to bring our attention to specific products on which you feel we are over-priced and we will consider adjusting its price during our next round of pricing revisions. We really do appreciate your feedback and your business. We are committed to your repeat business with our company.

 

We do not price match. We have found that it is too time consuming to track down the legitimacy of other companies, their prices, their product availability, and the company's quality of service and breadth of products. Please note that there are thousands of people and companies selling similar items on the Internet, but we believe few compare to the quality of service that we offer. We have heard thousands of horror stories of customers who got suckered in by a low price at a website but the products never showed up or they waited weeks to get it, received expired products, and/or had no one to call and no one that will answer their email messages or phone calls.

 

Products sold on this site are not guaranteed effective by the owners of this site, nor by our affiliates or employees. The product descriptions are merely a copy of information found on the manufacturer’s website. BelowCostSupplements.com is in no way responsible or liable for claims made about the products on our website.

 

The statements made about the products on this site have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.

 

You fully understand and agree that the use of the products sold on this website are at your own risk. Please consult a doctor before starting any diet, supplement, and/or exercise program.

 

By clicking on any one of the buttons/links or any combination of the buttons/links during the checkout process including but not limited to the following buttons/links: "Update", "Continue Shopping", "Proceed To Checkout" you agree that you have fully read and completely understand and agree to the above terms and conditions. In addition you have fully read and completely understand and agree to BelowCostSupplement.com's “How To Order” policies and rules, “Shipping and Return Policy”, “Our Site Security”, “Privacy Policy” and the “Terms of Use” conditions and rules. If you do not agree your sole and exclusive legal remedy is to stop using the Site BelowCostSupplements.com immediately.

 

Important: We enjoy communicating with all our customers so if you email us or order from us via email but do not receive a reply back from us, then there is most likely a problem with your email address. We receive many email messages that we carefully reply to, but for whatever reason your email message can not make it through to us. We have no other way to contact you, so please make sure your email delivery is working properly and that you have given us a correct email address before complaining that we are not replying.

 

START SHOPPING ONLINE NOW!

 

Site Security Policy

 

IMPORTANT INFORMATION FOR YOUR SAFETY!

 

One of the most important criteria that Below Cost Supplements takes into consideration is that this site is 100% Secure.

 

We have a highly educated and dedicated team that works around the clock to prevent any problems that may arise. Please always remember we never store any personal or credit card information on this site. All personal information is taken via secure server. We take the security of your personal and financial information very seriously.

 

Our shopping cart allows that 100% percent of all online transactions are done via a secure server. We strive our very best to make sure that you have an enjoyable shopping experience.

 

If you have any questions regarding our security or privacy policies, please contact the webmaster at: webmaster@belowcostsupplements.com

 

Thank you for choosing Below Cost Supplements as your number one source for nutrition!